eCryptoDomains.com Domain Abuse Complaint Escalation Policy
At eCryptoDomains.com, we are committed to maintaining the highest standards of ethical domain registration and usage. We take reports of domain abuse, including but not limited to illegal activities and spam, very seriously. To ensure that abuse complaints are addressed promptly and effectively, we have established a Domain Abuse Complaint Escalation Policy. This policy outlines the steps and procedures for escalating and resolving domain abuse complaints.
1. Initial Report Submission:
- Domain abuse complaints can be submitted through one of the following channels:
- Our website’s dedicated abuse reporting form.
- Sending an email to [email protected].
- Contacting our customer support team through the “Contact Us” section of our website.
2. Initial Assessment:
- Upon receiving an abuse complaint, our Abuse Response Team will perform an initial assessment to determine the severity and validity of the complaint.
3. Acknowledgment of Receipt:
- We will acknowledge receipt of the abuse complaint within 24 hours of submission, providing a reference number for tracking purposes.
4. Investigation and Resolution:
- Depending on the nature and severity of the abuse, we will take appropriate actions, which may include domain suspension, contact with the domain registrant, or collaboration with relevant law enforcement agencies.
- We will strive to resolve the abuse complaint within 72 hours of acknowledgment.
5. Escalation Steps:
a. First-Level Escalation: – If the complainant is dissatisfied with the resolution or response to their abuse complaint, they can escalate the issue by contacting our Abuse Response Team Supervisor at [email protected].
b. Second-Level Escalation: – If the complainant remains dissatisfied with the resolution or response after the first-level escalation, they can escalate the issue to our Director of Compliance and Abuse Management at [email protected].
6. Response Time for Escalations:
- We will acknowledge first-level and second-level escalations within 24 hours of receipt.
- Our goal is to resolve escalated complaints within seven (7) business days.
7. Transparency and Communication:
- Throughout the escalation process, we will maintain open and transparent communication with the complainant, providing updates on the status of the complaint and any actions taken.
8. Escalation Closure:
- After resolution, we will notify the complainant of the outcome and steps taken to address the abuse complaint.
9. External Reporting:
- In cases of severe abuse or illegal activities, we will cooperate with relevant law enforcement agencies and other appropriate authorities as required by law.
10. Policy Review: – This Domain Abuse Complaint Escalation Policy will be reviewed periodically to ensure its effectiveness and alignment with industry best practices and legal requirements.
At eCryptoDomains.com, we are dedicated to fostering a safe and secure online environment. This Domain Abuse Complaint Escalation Policy demonstrates our commitment to addressing and resolving domain abuse complaints in a timely and responsible manner while upholding the integrity of our domain registration services.